Important information & disclaimer

Dialysis Travel Japan coordinates communication between patients and dialysis clinics. We help coordinate clinic availability and treatment schedules, provide translation support for communication with clinics in Japanese, and let you know which medical documents the clinic requires.

Submitting a coordination request does not confirm a dialysis appointment. The clinic you select is treated as your preferred clinic, and availability cannot be guaranteed. If your preferred clinic is unable to accommodate your request, we may suggest alternative clinics.

We are not a medical institution and do not provide medical advice. Whether a patient can be accepted, and under what conditions, is determined by the treating clinic together with the patient's own physician.

Cancelling 3 days or more before the dialysis date is free of charge.

Within 3 days of the date, a cancellation fee set by the clinic may apply — the clinic has already reserved a machine, staff and consumables for you.

A cancellation on the day of the appointment, or not turning up, is charged at 100% of the session fee.

Cancellations must be sent through the request chat on this site so that the time is recorded. If you need to change a date, tell us as early as possible — a change requested in good time can often be arranged without a fee.

Our service fee covers the arrangement work and is not refunded once the appointment has been confirmed.

We check with the clinic and let you know which forms, medical records and test results are required.

Preparing, completing and obtaining those documents is the patient's responsibility. Please work with your attending physician or current dialysis provider, and make sure all medical information is accurate.

Translation tools may be used to support communication between patients and clinics in Japanese. Machine translation may contain errors, particularly with medical terminology.

We do not provide certified translation or prepare medical documents on behalf of patients. Patients are responsible for ensuring that the medical information and documents they provide are accurate.

Payment for an arranged dialysis session is completed through this site.

Only additional items provided locally — for example additional medication prescribed during your visit — are paid separately to the clinic.

Many dialysis clinics in Japan are closed on Sundays. Please take this into account when planning your travel itinerary and preferred dialysis dates.

Travel insurance may not cover dialysis treatment or other expenses related to pre-existing medical conditions. Patients are responsible for confirming the details of their insurance coverage directly with their insurance provider.

Please submit your coordination request at least 45 days before your first preferred treatment date.

This lead time allows sufficient time for us to coordinate with the clinic and for the clinic to review availability, treatment requirements, and medical information before accepting a patient.

Submitting a request does not guarantee availability or acceptance.

Completing the patient profile form provided on your account is not mandatory unless otherwise stated.

However, preparing this information in advance may make it easier to complete the clinic's official patient information form after it is provided. Please ensure that all medical information is accurate and, where appropriate, confirmed with your attending physician or dialysis provider.